Clínica Diagonal, a benchmark in patient experience for FIATC health clients
FIATC health clients now benefit from a new guarantee of care quality. Clínica Diagonal, one of the reference centers of the FIATC Group, has obtained the PAEX360º Patient Experience certification, becoming one of the first hospitals in Spain to achieve this accreditation.
Although this recognition may seem technical, its impact is very practical for patients. The certification evaluates how a healthcare center listens to, cares for, and takes into account people’s needs throughout their entire care process, from initial attention to follow-up.
What does this mean for policyholders?
For FIATC health clients, this certification confirms the company’s commitment to quality healthcare focused on people and on continuous improvement of the patient experience.
Among other aspects, the accreditation recognizes:
· The incorporation of patients’ and families’ feedback in service improvement.
· The existence of more effective communication and participation channels.
· Continuous evaluation of care quality.
· An organizational model that places the patient at the center of healthcare.
A commitment to excellence in healthcare
The PAEX360º certification is the first nationwide accreditation specialized in patient experience and is promoted by leading organizations in the healthcare sector. Its achievement demonstrates that Clínica Diagonal works under demanding standards to offer increasingly personalized, close, and efficient care.
For Costa Serra, as an insurance brokerage specialized in health insurance, these types of recognitions are especially relevant because they reinforce the value our clients receive when they trust a FIATC health policy. It is not only about having access to top-level professionals and medical centers, but also about enjoying a healthcare experience focused on quality, safety, and patient well-being.
Costa Serra helps you choose the best protection for your health
If you are already a FIATC health client, this news is another example of the company’s commitment to healthcare excellence. And if you are considering taking out a health insurance policy, our team can help you find the solution that best fits your needs and those of your family.
Because when it comes to health, the quality of care makes the difference.
