n compliance with the provisions of Article 134 of Royal Decree-Law 3/2020 of February 4, on urgent measures incorporating various European Union directives into Spanish law in the areas of public procurement in certain sectors; private insurance pension plans and funds; the tax field and tax disputes, this document outlines our internal policy on this matter.

1. this website is owned by:

• Owner: COSTA SERRA CORREDURIA DE SEGUROS, S.L.
• Registered Address: C/ BALDOMER SOLÀ, 1 -08912 – BADALONA
• Tax ID: B-60268208
• Phone: 93399 5718
• Email: costaserra@costaserra.com

General Information: Insurance Brokerage The professional activity of Insurance Brokerages is regulated under Royal Decree-Law 3/2020, which transposes Directive (EU) 2016/97 on insurance distribution and other complementary regulations, hereinafter IDD, ensuring the protection of customer rights.

or your knowledge and the legally required purposes, we inform you that this Insurance Brokerage:

1. Is a Spanish company called “Costa Serra, Sociedad Limitada,” established indefinitely by deed authorized by the Notary of Barcelona, Mr. José Luis Mezquita del Cacho, on January 11, 1993, with protocol number 21. With its registered office at Baldomer Solà Street, No. 1, Badalona (08912),
   Barcelona, Spain.
   Tax identification number B.60.268.208.
   Registered in the Barcelona Mercantile Registry, Folio 183, Volume 25,415,
   Sheet Number B-88.107, Registration 1st
2. We comply with all legal requirements, being registered in the Special Administrative Registry of Insurance Mediators and their Senior Officers under the key number J0855, which can be consulted on the website of the Directorate General of Insurance and Pension Funds (DGSFP). at http://www.dgsfp.meh.es/regpublicos/pui/pui.aspx http://www.dgsfp.meh.es/regpublicos/pui/pui.aspx
3. We have subscribed to a Professional Liability Insurance policy and have the legally
   established financial capacity, all in compliance with the regulations.
4. We have an outsourced customer service department, responsible for handling complaints and claims via email at atencioncliente@inade.org, by post to Inade, Atlantic Institute of Insurance, La Pau Street, No. 2, Bajo, 36202 – VIGO (Pontevedra), or through the website inade.org. For more information, you can contact any employeeof the Brokerage, all in accordance with the provisions of the Ministry of Economy
   Order ECO/734/2004 of March 11.
5. We have established the processing of your personal data in accordance with the provisions of the General Data Protection Regulation of May 2016 (DUE), and other applicable legislation.

2. Criteria we use for selecting and comparing insurance products from insurance
entities:

When selecting a specific product for our insured clients, we conduct an analysis of the different insurance contracts available in the market, comparing their coverage, exclusions, the overall terms and conditions, as well as the insurance premiums, selecting those contracts that provide the most appropriate coverage to meet the needs and interests of our clients.

In this analysis, we evaluate, among other factors, the internal processes of the insurance entities in terms of contract signing and management, paying special attention to their procedures for handling claims (assessment, professionalism, response time, financial settlements, etc.).

3. The insurance entities we work with and the products they offer are as follows:

Through our experience, we independently promote the products of the insurers that best match our clients’ needs. The remuneration we receive from insurance companies in the form of commissions is regulated by a commercial contract (terms and conditions letter).

The main insurance entities with which we have signed terms and conditions are:

ASISTÈNCIA SANITÀRIA, ADESLAS, AEGON, ALLIANZ, ARAG, ASEFA, AXA,
CATALANA, CHUBB, COFACE, CRÈDIT I CAUCIÓ, DKV, FIATC, GENERALI, LIBERTY,
MAPFRE, MARKEL, MUTUA GENERAL DE CATALUNYA, PREVISIÓ MALLORQUINA,
REALE, SANITAS, SOLUNION, ZURICH.

4. Our relationship with the aforementioned insurance entities is remunerated and consists of a commission on the contracted premium(s).

5. The price of the insurance or premium we offer at the end of the advisory process is guaranteed by the insurance entity under the terms set out in Article 6 of the Insurance Contract Law. Therefore, it will remain as a proposal or insurance offer for fifteen days. We, as mediators, do not directly guarantee the offered premium.

6. We review and update this information on an annual basis.

Last updated in 2025.